Faulty Landline

I have reported my faulty landline on 29 November 2015. (11CTK291115). After five days a technician came out and I explained to him that my landline is sometimes working an hour or two and the rest of the time the line is dead. At that time the line was working. He gave me his cell no and asked me to contact him directly when the line goes dead. When the line went dead, I called him and he responded quickly and tested the line. He found the fault a couple of poles from my house, but couldn't fix it as the pole was unstable. The problem now is that this morning Telkom sent me an sms stating that my line is fixed, but it is not fixed. My line is still dead. Now I had to log a new complaint and I probably have to wait another week before someone is sent out. I find their service bad. How can Telkom say the problem is solved if the problem still remains.