Faulty Land Line - Underground issue - not resolve

28th Sept, I had Telkom technicians inspecting my noisy line, the problem was identified as an underground problem which will be resolved with the relevant department- to date nothing has been done. On the 1st December, the phone died completely, I only reported this on the 9th of December, a technician came out on the 12th and identified the problem as a underground issue and stated that it will be escalated, I have not hear anything from Telkom yet, I have been without a landline for over two weeks and I am expected to pay the full bill at the end of the month.