FAULTY LAND LINE AND INTERNET SERVICES - TELKOM

My husband and I had no land line for the month of April. I phoned Telkom to report the fault and I was issued with this fault logging number: 367 CRK 090415. I not only spent hours waiting for them to answer my call but when I spoke to their agent I was asked why I never phoned them on my land line. How could i? my land line was out of order. My husband pays his phone bill every month without fail, and this is the sort of service we receive. I then got an sms to say that the fault had been reported, and would take them up to a week to restore. After that sms I received another sms to state that the line had been restored, BUT to NO avail.!! Telkom's system is totally unacceptable.<br> I was eventually told by one of their superintendents that he would see to it that we did not have to pay our bill for the month of April. Still waiting!! I would like to hope they pay my cell phone bill as well. This is now the third time this year alone, that we have had the same problem.<br> In desperation I took it to the Nicolway Telkom shop and asked them if they could help. They told me it is not their problem. WELL TELKOM WHO'S PROBLEM?? What are you going to do about your shocking service