Faulty land line and ADSL for more than a week!!

I reported a faulty Land/ADSL line on Monday, 9 Feb. According to the feedback on the fault report, \Telkom will endeavor to resolve the problem in 4 days". It has now been 6 days and I have received no feedback from Telkom and both my lines are still off. The joke is that I can't even phone the Telkom customer care because my land line is not working!! I tried phoning from my cell phone and waited on the line for someone to assist me for over 10 minutes. (I wonder if Telkom is going to pay my cell phone bill.) I sent Telkom a Facebook message this morning and thus far today"