Faulty keyboard is still not fixed.

It will be the third time my mother is taking her landline phone back to Long beach mall, each time with a faulty keyboard. The first time she was told there was nothing wrong with it. The second time they sent it back to the factory. It is STILL faulty. This is not fair to ANY customer but it's 10 times worse for an 86-year-old woman. Shockingly, one person at the store told her the other guys "don't know what they are talking about", as they tried to fob her off with user error. Wouldn't it be easier just to replace her phone? In addition, there was an error with the SIM that appeared to be dislodged and I can't tell you how many "No service" errors. Come on, Telkom!