Faulty internet.and ignored by Telkom

My Telkom ADSL has been faulty since 2021/10/15. I logged the fault same day. I was called on Friday and was told they will send a technician. Technician never came. On Saturday I went to Brackenfell branch, they said they are offf line, I will be phoned. Nothing yet. 4 working days without being online. I work from home and this has made my life difficult. I cannot do follow up as I do not have a Telkom Sim card. This is such an inconvenience. My contact number ***