Faulty Internet Line

<p>I have a internet problem with line ********** </p> <p>1. I have lodged a complain about slow internet access on line ********** . I reported the line to 10210. Technician sent and could not find a problem</p> <p>2. I have lodged a second complain after a three days. Technician came and checked and told me that I need to buy new router. I bought a new router and still experienced the same problem. Technician told me that I stay 5 km away from Exchange room. I told him that internet was never slow like this before.</p> <p>3. He installed his own router - Netgear and found that there was no data on the line. He went to change the port at the exchange room but the line was still faulty.</p> <p>4. I have logged calls on 10210 and there is no progress on repairs...I have spoken to Mkhuseli Zita and sent him an email. There is no reply nor progress.</p> <p>Could you please assist me here...</p>