Faulty internet
<p>For the 3rd time in the last 2 weeks we've been having a problem with the internet connection. It goes very slow and then there is no connection at all. When you phone telkom, they fix it and it works for about 2 days then the same thing happens again. You tell them what's happening and they identify the problem and say that it keeps connecting as a guest. If you know what the problem is, why dont you do your job and fix it?</p>
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Telkom's replyOfficial
04 Aug 2017, 14:06Hi
We so sorry for your experience, and thank you for bringing this to our attention. Kindly confirm your affected phone number, ID number and contact details. If you were given a reference number, please send it as well.
If your modem keeps defaulting to "guest account" and you have done resets on it and it is still doing the same thing, then it means something is wrong with your modem. Then if it is still under warranty, then a reference number needs to be logged and given to you, so that you can take it back to any telkom shop for repairs. If no longer under warranty, unfortunately you will need to buy a new modem or sign up for a new contract to get a free modem.
The warranty on modems is 24Months.
Make sure you select "Post a private reply" so that we can be able to view the information we are requesting.
Kind Regards
Tumelo
Best regards,
Telkom's reply04 Aug 2017, 14:06
Official
Hi
We so sorry for your experience, and thank you for bringing this to our attention. Kindly confirm your affected phone number, ID number and contact details. If you were given a reference number, please send it as well.
If your modem keeps defaulting to "guest account" and you have done resets on it and it is still doing the same thing, then it means something is wrong with your modem. Then if it is still under warranty, then a reference number needs to be logged and given to you, so that you can take it back to any telkom shop for repairs. If no longer under warranty, unfortunately you will need to buy a new modem or sign up for a new contract to get a free modem.
The warranty on modems is 24Months.
Make sure you select "Post a private reply" so that we can be able to view the information we are requesting.
Kind Regards
Tumelo
Best regards,