Faulty internet

We had bought a wireless \land line"from the branch on the 5th of February which included internet connection. Up until today we have not had a working internet connection. We have made numerous visits to the branch as well as phone calls to the branch manager. A technician was sent out out who fixed the internet and it worked for two hours. After that incident we called the branch manager who informed us that our account was registered under someone else's name and it was suspended as it was not paid. This is highly frustrating because we expected a working line by now. We still have had no response from the technicians who was again promised to visit us before he goes to Mauritius"