Hellopeter
Share Your Experience
NL
Nico L

1 reviews | Active since Jun 2017

25 Jul 2018, 15:24

Faulty Hardware after a month

I recently took out a contract with telkom for a hawei p20 , the phone isint even a month old and it started acting up today. The sceen flashes , opens and closes stuff on its own. I have been trying to contact telkom store east rand mall but they dont pick up.

I am a business man and i need a phone, i am paying you for same too. I will be taking the phone to your store on Saturday the 28th of July 2018 or sending someone to drop it off for me . Please ensure that i either have a loan phone to use in the interim or the phone is replaced the same day. i will not and cannot sit without a phone as it is used for business. This result coming from the device YOU sold me. I dont want a repaired phone after just one month. Naturally youre welcome to test same on your premises as the phone is still in excellent condition.

The above being non negotiable, If need be i can escalate the matter alot further than just a simple hello peter.

Contact details included.

DJ Hattingh

0
Replies (2)
Telkom
Telkom's reply26 Jul 2018, 11:27
Official

Hi nick-stark-lloyd-1,

We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.

Interaction REF: AI***

Regards
Garreth
Telkom Social Media Team

NL
Nico L's update27 Jul 2018, 09:41
Reviewer Update
As to be expected, I have not Heard anything from telkom, i will be returning the device to the store i collected it from tomorrow as i am still unable to reach that store, how do you do business like that ? I will not wait weeks for telkom to resolve the matter. The issue seems to be the screen as the symptoms match those ive seen in online searches, i will not have a screen replacement on a Brand new device, test the device and provide me with a detailed report, the device still in excellent condition with its original screen protector, the contract between me and telkom was for a certain level of service as well as fully functional device which mine is not. There is very clearly a factory hardware fault at play here. Should the matter not be resolved at soonest i will revert to the ombud, the device,box and all accessories will be returned to your telkom store in the east rand mall tomorrow afternoon. As i am unable to reach them i trust you will inform them of same, to no surprise they will probably be unaware of the situation. DJ Hattingh