IM
Itumeleng M

1 reviews | Active since Mar 2015

16 Mar 2015, 18:36

Faulty Galaxy s5

I took out a contract phone on 1 March 2015 for a Samsung Galaxy s5 on a smart plan 100.<br> I was happy until yesterday 15 March 2015 when the phone just died.<br> I took it back and was told it had to be taken in for repairs for about 21 days.<br> Why should I be inconvenienced.<br> I have 24 months still to go, which makes me very worried that I will be paying for a phone that would give me problems.<br> I asked for the phone to be replaced and I was told that they couldn't.When I asked for the contract to be terminated I was told that the 7 days cancellation period had passed.<br> <br> Im feeling very frustrated as I don't understand why as a paying customer I should be treated in this manner.<br> <br>

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Replies (1)
Telkom
Telkom's reply16 Mar 2015, 19:58
Official
Hello itumelengmp1,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM96674.

We apologise for any inconvenience caused.

Kind regards
Igsaan Damon
Telkom Social Media Team

Best regards,