Faulty device not replaced under warranty because bought device cash! Not contract!

<p>Had Huawei B315 router for 7 months. Worked perfectly. Yesterday stopped working. Still under warranty.</p> <p>Dealt with Telkom support via phone for about 40mins. Establish device is faulty.</p> <p>Take back to the Telkom jhb store in Sauer Str today.</p> <p>Nozuko processes an exchange and phones manager for authorisation.</p> <p>Manager then says did customer buy it cash or on contract. Then decide no, because I bought it cash, my warranty isn't good enough to exchange the faulty device!! But if I was on contract they would.</p> <p>So now I am being penalised because of how I feel decide to buy!!!</p> <p>Now the device gets booked in and I must wait 21 days to find out what's happening.</p> <p> </p> <p>So at the moment, my business does what without any phones and any internet????</p> <p> </p> <p>This is ridiculous! </p>