Faulty Device, Bad Service

Hi I got upgraded to a Samsung A10 but this phone cannot connect to Wifi, When I Load Data, I still cannot log into my Google account in order to synchronize all my contacts.

I went to a TELKOM store at NicolWay Bryanston for assistance on Wifi and Internet connection As I can’t do anything other receiving calls on this device and the Staff tells me there’s no Wifi In Store and that I need my own DATA to be assisted.

Asked how will they address the WIFI connection problems I struggle with at Home and at Work On the device if the Store doesn’t have WIFI connection?? I was sent away without any assistance With my device, still experiencing WIFI connection problems, still no Contacts through Google..

I’m frustrated having a new phone without my Contacts, without my WhatsApp and Without Assistance From Staff Both at the Store Level and Call Centre Level…. What must I do now?