mP
mamonyake P

1 reviews | Active since Sept 2015

19 Oct 2015, 12:06

Faulty device after 7 days of receive

I took out a contract(Sony M4 Aqua) and with Telkom on 24/06/2015 Sony M4 Aqua and the phone was delivered after 5 days.<br> Within the very same week, the phone stopped working properly. I sent the phone back to Menlyn store. The phone was booked in for Repairs, it took closed to 3 weeks for the phone to be back from repairs, it was sent back. The phone worked only for 4 days, and then it stopped working properly. My concern is I pay for the phone every month, and its not working properly and I can't afford to send it back again for it to be fixed as I use my own money to send it. There is no Telkom branch in my town.

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Replies (1)
Telkom
Telkom's reply19 Oct 2015, 12:56
Official
Hello sendraphume,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is SM158424.

We apologise for any inconvenience caused.

Kind Regards,
Zulfah
Telkom Social Media Team