Faulty Device

Dear Telkom. I have complaint about the faulty device (Sony Experia E1) before and your call centre say I have to book it in for repairs. If I book it in how will I be in contact with my boss daily as it is a work phone and not one use for private. Telkom was not prepared to give me a loan phone while it is booked in for repairs. Then I gave Telkom a choice to upgrade me to a Samsung contract and still they were not prepared to do so.<br> <br> I went to Cell C to buy my contract from you and you charged me R5,500 for the device which you can have after my contract with Cell C. But what I don't understand is when you buy this phone with prepaid it will cost you R2,500? How do you get to the R5,500?<br> <br> I am highly disappointed in that Telkom is not prepared to help me, so please don't phone me in the future for any promotions as I will not be interested. thanks