Faulty cellphone device and Poor service delivery

<p>I went to Telkom Wonder park on the 17th October where I did my upgrade on the existing contract I had with iPhone7 was assisted by Pauline who gave an outstanding service ever helped with setting phone we were able to create password and fingerprint security code on the phone. When I got home as I try to access my phone it requested passcode and I entered the same one we created at the store with the consultant it didn't authenticate the pin nor show if it's accepted. I phoned Telkom call center where the consultant advices that I go back to the store. I went back to the Store on the 18th October Pauline tried to help couldn't help me. She then phoned manager to speak to me however Thabo(technician) who answered phone spoke to me accused me of making an error by typing in the pin and I was so offended because he's busy accusing me of typing wrong pin without even knowing what's going on with the phone nor check the device itself. I was so angry felt undermined disrespected as he was very arrogant addressing me on the call while accusing me of things which I know I didn't do. Pauline advices the manager is on his way as I advised her I don't want this phone anymore and they should cancel the contract she then advices manager need to authorize the cancellation. I waited for almost 2hours eventually the manager Gladwill Waters came advices they're resetting the device it should work. I told him I don't want this device anymore as i have never used it nor did anything on it and it gives problems. He didn't have answers for me as I asked what's the cause or what ******* the phone to misfunction. He admitted that the phone was not accepting any password as he also tried to type in however it was not even detecting any number or letter as he types in. I asked to cancel the contract since he refused to replace device he then threatened me they a cancellation fee of R800 will be charged and I firmly told him I won't pay any fee I never used nor did anything on this phone it is faulty. He told me to wait for feedback he needs to discuss this with manager Andre. I am not happy not satisfied with this feedback after I waited for 4hours in the store to resolve this. I want this contract cancelled and do not want to do any business with Telkom ever again. I gave manager the phone and everything it came with in the box. I DO NOT HAVE THE PHONE WITH ME. PLEASE ADDRESS THIS AND RESOLVE IT AS SOON AS POSSIBLE DON'T WANT THIS CONTRACT AFFECTING MY CREDIT PROFILE. </p>