Faulty Cables & No Customer Service

<p>It's been more than a month now that our Telkom phone line has not been working. Everytime we call Telkom, they are sending a technician. Eventually a technician came out on the 25th of July and said that new cables will have to be installed and this will be handed over to their contractors as they do not do cable installations. I have to mention that during this time, the adsl was working fine, until the technician came to see the problem. Now both the adsl internet and phone lines do not work at all... we have contacted telkom multiple times as this is now a serious concern, their response however is that it is a work in progress and they can't provide us with an ETA for solving the problem. </p> <p> </p> <p>Reference No: 101CTK200716</p>