Faulty Business Lines, No Response from Call Centr

This complaint is on behalf of our company, African Cork Suppliers.<br> <br> We have 5 junction telephone lines, with hunting facilities on 1 line. 2 of our lines are currently diverting, which results in our clients not getting through to us - thus losing business. I have tried logging the fault through the Telkom Website, but it failed and informed me to contact them at their call centre. 1stly, it took about half an hour for someone to answer the phone, then I managed to speak to a gentleman and he was trying to sort out the problem, but had me holding on while doing so, after holding on for about 30-45mins, the call was diverted back to the call centre and then no one answered again. I tried calling back, but after 30mins of holding on, gave up.<br> <br> What do we need to get the diverts off the line? We do not have any voicemail or missed call services on our lines and don't have the facilities to have them.<br> <br> The faulty lines are *** + ***<br> <br> Can someone please get back to me to get this issue resolved. These lines are costing us R209.65 each per month and we are not able to use them. It's also causing frustrations with our clients!