Faulty business line was reported 5 times

Telkom landline ***) and ADSL internet service broke on 3 January 2016. This was reported on 4 January and since then 4 times after Telkom incorrectly reported that it was repaired. The fualt continues to exist. During this period a real effort was made to speak to the people in control but every Telkom employee reported that they understaffed. If more than 10 people from different departments blame understaffing for the poor or no service it must be true and Telkom have lost control