BM
Belinda M
1 reviews | Active since Sept 2014
11 Mar 2016, 11:35
Faulty Business Line Reported Over a Week Ago!
Our faulty business line was reported to the Call Center on the 3 March 2016, ***. We have made 4 calls to check on progress, each call we were told that the same thing: \I have escalated your problem to the Operational Manager in your Area.\" !<br> <br> When asked to speak to a Call Center Supervisor I was placed on hold for over 10 minutes (total call duration 21 minutes) and I was told that all the Call Center Supervisors are in a 'meeting'.<br> "
Helpful (0)
Replies (1)0
Replies (1)
Telkom's replyOfficial
11 Mar 2016, 12:45Hello Bel@123,
As per our email correspondence, we currently attending to the query and will be in contact with further progress.
Regards
Noleen
Telkom Social Media Team
As per our email correspondence, we currently attending to the query and will be in contact with further progress.
Regards
Noleen
Telkom Social Media Team
Telkom's reply11 Mar 2016, 12:45
Official
Hello Bel@123,
As per our email correspondence, we currently attending to the query and will be in contact with further progress.
Regards
Noleen
Telkom Social Media Team
As per our email correspondence, we currently attending to the query and will be in contact with further progress.
Regards
Noleen
Telkom Social Media Team