Faulty Bus line - ***

BUSINESS LINE FAULT Reported on 5/01/2016, got sms - report logged, next day sms - handed to technical department. waited 7 days, no technician, called call centre, was told fault not on bus premises when it is and that's what I reported. then was told technicians been here on 3 occasions, I have not seen one and no verification sms sent to me that fault was resolved, cause it hasn't.!!! was told it will take another 2 days for technician, its now been another week, going on 2 weeks. our other office lines r also faulty and could not report a fault becoz my ref fault has not been resolved. phoned today, hopefully they arrive in next 2 days. really pathetic!!!! sad that I have had to resort to Hello peter. hopefully now it gets resolved!!! business has been without lines for 2 weeks, cant run business to our full potential.