Faulty Billing System and USELESS call center

My bill is due on the 25th of every month however, on the 24th November Telkom tried to retrieve funds from my account, unfortunately I didn't have money because as per agreement my debit order for Telkom only goes out on the 25th. If the 25th falls on a Saturday, they take it on the 27th.

I called the billing department to advise that they had attempted to retrieve funds on the incorrect date hence I did not have funds, my bank has charged me R75 of which I let go. To my surprise, Telkom has also charged me R200 rejection fee. They took out the bill for November on the 30 November 2017 this Month’s bill includes last month’s bill, a rejection fee and this month’s bill.

I spoke to Mandy Cele [Call Ref ********** 7 at 11h48 who advised that if the 25th falls on a Saturday they take the funds the day before. I advised that I did not agree to that as no one made me aware of this condition and even added that in the past when the 25th was on a Saturday as they usually retrieve the funds on the Monday. She gave me the sales department contact details, as this would be their fault for giving the billing department the incorrect information.

I called the sales department and they stated that they would not take the money before the due date and she advised that I should go back to billing and request to speak to a manager to sort out this query.

I called the billing department and I got through to Zama Cele [ Call Ref ********** 2 ] and I advised that my patience is wearing thin and that i would like to speak to a manager, Zama advised that her manager is busy and that she will log a case and give me her managers numbers. I advised that unfortunately, I do not have the time to go back and forth via email and that I preferred to solve this today because the bill is due soon and I needed to sort this out today. She place me on hold and I was on the call for 1 hour and 30 minutes. Zama then advised that she was putting me through to her manager Luthando Nxobo. I was on hold for a further 30 minutes and I still did not get through to a manager.

I am disgusted at their service level and will definitely not be renewing my contract and if I could I would cancel it with immediate effect, I agree that their data is cheap however the service is ********** and I wouldn't recommend TELKOM.