1 reviews | Active since Jul 2017
<p>I've signed up for a contrac special of R799 in December 2016 - all went well - first billing R3066.02, we phoned, went into the Telkom store and phoned again; we had to pay R1700 in the end.</p> <p>second billing R2564.55 - again we phoned, they report, say they could see the mistake that was made by Telkom and it's now being fixed - so i just paid my R799 as stated on the contract. They cut my line - why? o they see i phoned in to cancel my line :( </p> <p>third billing R1488.53 - phone again - again they can see the problem, everytime they 'fix' it BUT every time i need to pay extra - i've already paid my R799 but need to pay R300 more.</p> <p>Today (04/07/17) - billing R1320.05 - really?!?!?!?! maybe i need to cancel my contract for real but my son is in matric and he need the internet for assignments and some of the teachers send homework via email.</p> <p>Again i will only be paying R799 as stated on my contract. </p> <p>Please HelloPeter can you help me? I am about to phone them again....</p> <p> </p>
UPDATE:
Just spoke to Nwabisa again (4/7/17 11:17 - i am now billed doubled for "Reconnetion" because my account was suspended due to not paying the full outstanding amount.
Last time i spoke to her she said my line was suspended because on their record, i've cancelled my contract....
So this is not for my account TELKOM!
If i take my Subscription Service of R1050.88 - R350 discount + 14% VAT = R799 - how difficult is that?!?! Now they keep on charging me Service fees for their wrong doing - this is *****!
I've told her that again i am just going to pay my R799 as per contract, her advise was to pay the full amount otherwise they will just suspend my account again - they will rather credit me...
Can they do this?? Maybe it's better to cancel my account then??
UPDATE:
Just spoke to Nwabisa again (4/7/17 11:17 - i am now billed doubled for "Reconnetion" because my account was suspended due to not paying the full outstanding amount.
Last time i spoke to her she said my line was suspended because on their record, i've cancelled my contract....
So this is not for my account TELKOM!
If i take my Subscription Service of R1050.88 - R350 discount + 14% VAT = R799 - how difficult is that?!?! Now they keep on charging me Service fees for their wrong doing - this is *****!
I've told her that again i am just going to pay my R799 as per contract, her advise was to pay the full amount otherwise they will just suspend my account again - they will rather credit me...
Can they do this?? Maybe it's better to cancel my account then??
HI annelizeschoonbee
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we have tasked our team to investigate and provide feedback as soon as possible.
Interaction ***
Regards
keagan
Telkom Social Media Team
Best regards,
HI annelizeschoonbee
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we have tasked our team to investigate and provide feedback as soon as possible.
Interaction ***
Regards
keagan
Telkom Social Media Team
Best regards,
Thank you Keagan, I will really appreciate if they can sort this out.
Looking forward to hear from you soon.
Regards.
Annelize
Thank you Keagan, I will really appreciate if they can sort this out.
Looking forward to hear from you soon.
Regards.
Annelize
Good day
Trust you are well.
May you kindly private message us your ID number or Billing account number for further investigation, the ID number *** is incorrect.
Kind regards
Ithabeleng
Telkom social media team
Best regards,
Good day
Trust you are well.
May you kindly private message us your ID number or Billing account number for further investigation, the ID number *** is incorrect.
Kind regards
Ithabeleng
Telkom social media team
Best regards,
Hi Annelize
May you please provide us with the requested information on the above.
Kind regards
Diketso
Telkom social media team
Best regards,
Hi Annelize
May you please provide us with the requested information on the above.
Kind regards
Diketso
Telkom social media team
Best regards,
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