Faulty Asus Tablet

Good Day,<br> Please be advised that since 31 January, my complaint with Telkom Mobile is still not resolved. After collecting our devise from the store we experience the same problem of the tablet not charging and assuming its our original one (which was brand new), they have taken it upon themselves to furnish us with a refurbished devise, without advising us about it. We have taken the refurbished one in and have requested a new devise as the original one was new only for the Manager to advise us that its out of her hands she cant do anything about it as they sending the refurbished one in for MORE repairs. Where does one draw the line. Paying for something new and they will just give you a second hand one without advising. Kerusha was well aware of the fact and did not even mention it to me on my collection of the devise. whenever we call the store Lee-Ann or Kerusha is either off or not in store or just stepped out, but they hardly seem to be available. the times we do get to speak to them its the same story its out of our hands, WE wait while YOU pay. We have taken the matter to our attorneys and laid a complaint with the Ombudsman for Cellphones as well.