Faulty ADSL not attended to

Been having problems with my adsl line since beginning Aug 2015(line keeps dropping out frequently and only comes back on after very long periods). Phoned 10210 at least twice a week to log the fault. Got sms with reference code everytime and then shortly afterwards an sms stating that \the problem has been resolved""; so what am I supposed to do in the meantime;to which he responded \"" you'll just have to wait\"". It should also be noted that around the 2nd time I logged this fault"