Faulty ADSL line not fixed

<p>We reported a fault with our ADSL on Friday, 14th Oct. Ref number 86CRK161016.</p> <p>We have been following up on a daily basis since Monday. Everyday we get a different story. Yesterday we were told it will be resolved shortly as it was allocated to a technician for resolution. Today we get told it has not been allocated as yet. We are constantly being routed to a call centre in Port Elizabeth and are now told, we need to get the name and surname of the call centre agent and the region at which they are based. We cannot get to speak to anybody senior to the call centre agent when we try to escalate.</p> <p>We've been without a ADSL line for a week, and of course Telkom does not refund the customer the rental cost for the period of no service. i AM NOW PAYING FOR A SERVICE i AM NOT RECEIVING!!!!</p> <p> </p>