Faulty Adsl Line for 3 weeks

Reported faulty Adsl line on 17 November 2015. Phoned Telkom daily for update but no luck. Call centre takes nearly an hour to answer and then we get told they either working on it remotely or it has been escalated. Always making notes but the problem is not resolved. They promise feedback but we have to call them to get the same answers. Seriously this is not good customer service, waiting more than 3 weeks for someone to attend to the problem. Even went to the Telkom offices at Lakeside Mall but they were not helpful at all and got referred back to the Call Centre, so we are stuck with no customer service but yet Telkom can advertise that they give good deals in the media. To top everything we were told that this fault/complaint was scheduled to be completed by 26 November 2015