Faulty ADSL Line

PLEASE,PLEASE HELP!!!. I contacted Tekom 10210 around 6 times now. The first time 25th of November to report that my ADSL line is not working. On the 29th November, I contacted again to follow up, but relished that my call of the 25th was never logged. A week later, I phone again and nothing still has been done. I asked the operator that took my call if a technician was assigned to my fault and she rep**** not yet....AFTER A WEEK...its crazy. By the fourth time I called, still nothing has been done and now into December(around the 9th). The only improvement was after fighting and caring on like n bungee the operator gave my a commitment date and time when a technician will attend to my ADSL line(13Th Dec at 12:00) ref no 791846. I saw that the date falls on a Sunday and asked the operator if this is right because as far as I know, the technicians do not work on a Sunday. He assured me that they will be there. Around 15:00 on the 13th Dec. I contacted Telkom again three hours after the commitment time. The operator just told me that the technicians do not work on a Sunday and I must phone Monday(14th Dec. 2015) again, further they can tell me anything.And still to date nothing.