Faulty ADSL line

Good day

I have a faulty adsl line since 30.11.2017. Telkom has suspended my service and after wards I have paid the outstanding amount on the 28.11.2017 I have been waiting since then to get my line activated. I have phoned numerous times but the only thing the call centre is saying you have logged a call and they can't do anything as I have to wait for a technician after spending over R300 on airtime to speak to customer care. I even wrote a email to telkom but no answer. Last time I have phoned the call centre tey told me a techician was asigned to my call log and the guy will phone me but no phone call received. I have been offline for 2 weeks now. I really do not recommend telkom to anyone as they are pathetic and I'm utterly discussted with the service from telkom. Can I please get my issue resolved asap. For your information I want a credit for the time I was offline due to waiting for a techician to solve my problem. My call log numer:1002CRK301117