KT
Khonzeka T

1 reviews | Active since Aug 2013

23 Mar 2015, 21:20

FAULTY ADSL LINE

Hello Peter<br> Since monday 16 March 2015 my adsl line has been off. When I released this that monday morning I immediately contacted my ISP (Mweb) which they told me that Telkom has disconnected my line. I called Telkom on 10217 to find out more about this and they told me that their cables got wet due to the storm. They said it will take only two days to repair (Fault *** 160315), but nothing has happened since cause my adsl line is still off. on thursday I spoke to the planning manager for Northern Cape area and she promised to send a technician on two occasions, but no technician has ever arrived. <br> <br> Today, monday 23 March 2015 my adsl line is still off. I took an initiative by visiting Telkom technical division in Kimberley to have a chat to the technical manager (Jan Leeuw) about this but I could not receive any assistance as he was blaming his own stuff & other division. <br> <br> The surprising part about this is that other telkom users adsl line is working perfectly in/and around my area but it is only my line that is faulty.<br> <br> I NEED HELP URGENTLY CAUSE I USE THIS FOR BUSINESS AND I LOOSE MONEY DUE TO THIS PROBLEM. PLEASE HELP! PLEASE HELP! PLEASE HELP! PLEASE HELP! PLEASE HE

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Replies (1)
Telkom
Telkom's reply24 Mar 2015, 08:38
Official
Hello kgtyindyi,

Thank you for making contact with us.

Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Launa Molapo
Telkom Social Media Team