Faulty ADSL Installation, unresolved after nearly 2 months

After ordering an ADSL line installation in early November, it was finally installed on the 24th of November. After being told that it was immediately usable, I sought out a reliable ISP and began paying for an internet service. After a lengthy back and forth with said ISP, it was determined that there was a fault on the Telkom side. After having spent hours trying to resolve the issue on Telkom's telephonic line to no avail I popped in to the Hillcrest branch of Telkom and received ********** service from a woman who's name I wish I could remember. I had to return to the branch another 3 times with the same level of service to achieve absolutely nothing. Having finally received an SMS on the 22nd of December informing me the issue would be dealt with shortly, it has still not been resolved. It is now the 5th of January and there is apparently no progress with regard to solving the issue.