FAULTY ADSL INSTALLATION

I was forced to pay 700 for my adsl installation last week already and the technician came today.<br> He told me line was fine and up and running and after I have proved to him that it is faulty because the Axxess internet account I obtained could not connect the technician still insist that the line is 100%.The technician had his own modem but no internet account to test the line.The brandnew modem that he brought is an out of the box failure.I had to buy a new modem.I spent the whole day calling the call centre to get proper technicial support and to get the Telkom ISP details.I got the details after two hours on the phone but still could not get technical support . I have spent 4 hours away from work with a technician that does not know what he is doing. I have spent 5 hours waiting on the phone and also got nowhere.The line just syncs fine but can not connect to the internet.The axxess adsl and ISP support also confirmed that the line is faulty.<br> I am really disappointed with this whole experience. I just want my internet to work. That is all.My Telkom landline no is ***<br>