Faults with telkom employees

I've been to there store 5 times within regards to my fault number ***7 which was logged in on the 18th, my Wi-Fi and telephone has been off since the 12th, tried to log in the fault during the week of the 12th of August and no one wanted to log it in until I spoke to a different consultant on the 18th. Our cables were replaced a few days after and still our wifi and phone is down, extremely unacceptable service and unreliable employees. Highly disgusted with telkom and thinking of taking my business somewhere else.