FK
Frederik K

1 reviews | Active since Sept 2014

15 Mar 2017, 20:54

FAULTS STILL EXIST BUT TELKOM SAYS THE LINE IS RIGHT

<p>After getting a respons from Telkom Ref No A ********** 5 this morning on Hello Peter the line was tested and i got a sms stating that there is nothing wrong with the line and i need to phone the 10210 number to report it. </p> <p> </p> <p>How does i technicain test a line and it works when he does it but during the day the line goes off and comes back. The technicain reported to me that they must change the cable ccoming from the pole to my house anf he will report it but every time the faults has been close and nothing found wrong. Is this the way they treat their customers because when i did it we will keep it open untill the customer is satisfied.</p> <p> </p> <p>Strange that they send e-mails that i must pay the account but when i have a problem it's ok and i must live with it. This has now been going on and on and it seems to me the Telkom technicians don't know what to do because they have not been shown and teached what to do it not their problem because the contact has been give to a outside company.</p> <p>Please get yourselfs sorted because they way you going is down and nowhere near up. </p>

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Replies (1)
Telkom
Telkom's reply16 Mar 2017, 14:24
Official

Good day Frederik,

We will follow up with our Technical team and revert back to you.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team