Faults not attended to

For about 10 days now our phones and adsl at work goes off every day at random times. I had problems with my personal line at home too. I was told that they are attending to the local exchange so the problem should be sorted out soon. So after a week of problems I logged a fault online on Friday, 3 June, for the work lines. Today our lines went dead again so I went to the local Telkom shop and I was told no one can attend to our lines yet as the technicians do not have any vehicles!!! How is this our problem?? Are we going to get a discount because there was no service?? We are running a business and are losing money! Please sort this out.