Hellopeter
Share Your Experience
TV
Telanie V

1 reviews | Active since Feb 2018

26 Feb 2018, 14:39

Faults escalated for a month

I have logged a fault on my wifi on the 2nd of February with telkom call centre up to today I have had no reply. I phone them regularly and I keep on getting the same answer: 'The fault have been escalated'. But nothing happens. I have paid my showmax and netflix sybscriptions for February wich I have not used to to tge wifi not working. So dies this mean I just loose my money paid for things that I was not able to use due to Telkom being *********** to attend to their customers???

0
Replies (3)
Telkom
Telkom's reply03 Mar 2018, 15:22
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is AI***


We apologise for any inconvenience caused.

Kind regards

Yazied

Telkom Social Media Team

Best regards,

TV
Telanie V's update05 Mar 2018, 11:43
Reviewer Update
Hi I have phoned again on Thursday the 1st of March and again today 5th of March, still no answer on when this problem will be solved. I cannot see what the use is to have a 24 month contract but the service is OFF line for MONTHS. You always get the same answer "The matter is escalated". That does not help with anything as the internet is used for schoolwork and business. I want to cancel this contract at this stage as the service from Telkom is non-existing. I have never from the 2nd of February received any phone call, sms, e-mail or anything from them. I have to phone them. I have subscription with Showmax and Netflix that is being paid for but because of TELKOM I am wasting more money there as we cannot use the services without the wifi???????????????????????
TV
Telanie V's update08 Mar 2018, 07:00
Reviewer Update
And yet again I have phoned yesterday the 7th of March. Was on the phone fot 17 minutes just to hear the problem have been escalated again. A supervisor was suppose to phone me back but I geuss that wont happen. I want to cancel this useless service from Telkom. I can get much better service from any other supplier. CANCEL YOUR CONTRACT.