Faults closed without notification or resolution of the problem

We have been struggling with our adsl line the last couple of months now. Each time i log a fault it gets close a couple of weeks later without any notification at all. If i dont contact telkom for a progress update myself i would never know the fault has been closed as it stays open on the tracking site but when you speak to them they notify you the fault has been closed already.

I have multiple video recordings i made through out the last two months where i do speed tests on saix on telkoms guest account and get download speeds of 0.02 on a 4 meg line. I constantly have to refresh my browser due to connection timed out errors and get disconnected from gaming servers to the point where i cant use my adsl for gaming anymore. Yet i have to pay the full amount for the internet every month with promises that i will be credited on the next bill when the line is restored which never happens. I know for a fact that people in my town are starting to cancel their telkom accounts becuase they struggle with the same problems and service.