Faults closed with no resolution or improvement

Latency on my ADSL line has drastically deteriorated over the last month, resulting in sporadic and repeated outages where browsing is near impossible. I have opened multiple faults, reporting intermittent service, and slow browsing, and each fault is closed after about 2 weeks with each one saying service was restored. No reason as to what was wrong or what steps were taken to restore service. In each case, service was NOT RESTORED and is still as bad as it was before I opened the fault.<br> <br> The last fault 219CWK181015 was closed today, even though I reported a 0 for interaction, and 3 (Too early to tell) on whether the issue is resolved. How can you call an issue resolved without confirming that it is actually resolved?<br> <br> The lack of proper communication and fault resolution really leaves me dumbfounded. This is a paid for service, and ADSL may be a 'best effort' offering, but this is NOT YOUR BEST EFFORT. It is mediocre at best.