Faults!!!

We got hit by lightning on the 22 of dec 2015. we reported that our lines are no longer working, since then my fault has been closed and reopened in a new department every 2nd or 3rd day, each new department sees me as a new fault and then takes two days to assist. there assistance include closing the fault and then reopening it at a new department and so the circle goes on. My express fault has now been open for 4 days yet no one has come to fix my lines, every time i call on this fault they say someone is on root .