Faultnumber 8BTK090116 .Telkom does not respond

For more then 2 weeks now my line does not work, i keep on calling the costumer helpcenter but all i hear is that they are busy with it, i get no phone calls, no response on mails, nothing, the only thing i can do is go to headoffice and make my comp[aints over there, the service is below an accepatble level and i dont know what to do any more. My line went faulty on the 7th of january and on the 9th a fault was logged, since then it was escalated 4 times and i hear nothing from telkom, absolutely nothing,<br> <br> this can't go on like this.