Fault unresolved for 3 weeks: 1CTK181116

<p>I reported a line fault on 18 November 2016. Since then my ADSL line has worked intermittently, sometimes dropping the connection, sometimes crawling, sometimes not working at all. Currently it's not syncing at all, i.e. dead. I am unable to escalate or re-report this fault because it's been unresolved for 3 weeks. I haven't heard a thing from Telkom. Three weeks for a faulty ADSL line that I rely on for business is completely unacceptable (obviously) and no progress update from Telkom is also unacceptable (obviously).</p> <p> </p> <p>Fault ***</p>