Fault Unresolved

<p>I pay on time and in full to recieve 100mbps fiber internet. I have been lucky if I get 10mbps at any given time. Finally the internet died completely on Friday 10/02/2017. I phoned to log a fault and was put through the process of resetting the router. This allowed me to access the internet but at less than 1mbps. I then phoned again and after numerous calls and at least 6 resets was still left with 0 - 1mbs internet speed. On Monday morning (13/02/2017) I went into a Telkom branch and had the router tested. I was told the router was fine and that it was definitely the line. I logged a fault again. I recieved a message that the fault would be dealt with within 3 days. Still no technician!!!!!!!!!!!!!!!!!!!!!! I have phone daily since then I am told it is assigned and I must just wait?????? </p>