PG
Poovie G
1 reviews | Active since Nov 2012
24 Nov 2015, 08:02
Fault tracking
I logged a line fault at Telkom call centre.<br> Every time I call to find out about progress, I get promises that a supervisor will call me back. Needless to say, that doesn't happen.<br> My ADSL line is also down - very inconvenient.<br> Very unprofessional
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Telkom's replyOfficial
24 Nov 2015, 08:15Hello Poovie Govender,
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number and/or account number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM170897
Regards
Narriman
Telkom Social Media Team
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number and/or account number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM170897
Regards
Narriman
Telkom Social Media Team
Best regards,
Telkom's reply24 Nov 2015, 08:15
Official
Hello Poovie Govender,
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number and/or account number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM170897
Regards
Narriman
Telkom Social Media Team
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number and/or account number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM170897
Regards
Narriman
Telkom Social Media Team
Best regards,