Fault ticket not finilised

Afrihost <br> <br> Dear team,<br> <br> I have an issue with TELKOM for not attending to my query fast enough. I have a internet subscription running with AFRIHOST and they found that that my internet is not working /synchronizing with the ADSL line and a ticket was logged Telkom fault *** this is for A***5.<br> NO technician called the only thing i got was survey nothing else to rate the service i ahd not seen or notice since no on called to check or confirm with me <br> It might have been that something was checked from outside box in the complex where i stay, but nothing was confirmed. I rated the service bad because up untill this morning no one called. Afrihost said they had not received the feedback if the fault was resolved and as a result of whatever is going on with the line the internet is not synchronizing on the line. This is almost a week now i have paid for my services on both TELKOm and Afrihost side and no one is pushing to get this fixed.<br> Line number is ***<br> other ref tickets logged:<br> Telkom fault ***<br> IDE-***8 <br> A***5<br> <br> Can someone please fix this ASAP.