Fault still unattended to after more than 2 weeks.

I reported our landline at home out of order on 03/06/2015. Today, 19 /06/2015, the fault has still not been attended to. This affects our telephone line (voice) as well as our internet connectivity (adsl). I have made several calls asking for a progress report. One of these calls was only answered after 30 minutes. Today I stayed on the line for 1 hour and 48 minutes without my call being answered. The call centre staff cannot tell me what has caused the fault, nor how long I still have to wait before it will be repaired. I am at my wit's end. <br> <br> This is impacting my son's job-seeking process very negatively.<br> <br> The reference no is 135CRK030615 and the escalation no is 695 645.<br> <br> I am hoping that you will be able to help me. Please.