Fault still not resolves
My mother in -law's phone has not been working since January 2018, we reported and fault and an sms was suppose to be sent to us and we never received it. We then found out that we have a cross line situation. And were told that they have dispatch a technician to come and fix the line so that we can load airtime and make outgoing call, check balance so so fourth, as we cant make calls or receive call our calls, other than the 2 Call we received from Telkom to check is the issue is resolved_ they told us that you had many many faults and that is why we still have a problem, we keep on getting phone calls from the cross line not our calls
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Telkom's replyOfficial
23 Mar 2018, 07:23Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,
Telkom's reply23 Mar 2018, 07:23
Official
Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,