Fault still not resolved after nearly six months
I reported a fault (ref 69CWK200115) on January 20: no service on landline and intermittent ADSL service. The fault was \resolved"and closed on February 5.<br> <br> I reported the fault again (ref 416CWK200215) on February 20. It was \""resolved\"" and closed on March 3. I subsequently escalated the fault"
Helpful (0)
Replies (1)0
Replies (1)
Telkom's replyOfficial
27 May 2015, 09:57Hello Bren7,
Thank you for making contact.
We do apologise for the experience.
We will have our team follow up on this matter, with further investigation underway and feedback to follow.
Your social media ref: SM113596.
Regards,
Boitumelo Makhongoana
Telkom Social Media Team
Thank you for making contact.
We do apologise for the experience.
We will have our team follow up on this matter, with further investigation underway and feedback to follow.
Your social media ref: SM113596.
Regards,
Boitumelo Makhongoana
Telkom Social Media Team
Telkom's reply27 May 2015, 09:57
Official
Hello Bren7,
Thank you for making contact.
We do apologise for the experience.
We will have our team follow up on this matter, with further investigation underway and feedback to follow.
Your social media ref: SM113596.
Regards,
Boitumelo Makhongoana
Telkom Social Media Team
Thank you for making contact.
We do apologise for the experience.
We will have our team follow up on this matter, with further investigation underway and feedback to follow.
Your social media ref: SM113596.
Regards,
Boitumelo Makhongoana
Telkom Social Media Team