fault still not repaired after 2 weeks

My phone stopped working 2 weeks ago. I reported it via sms as impossible to get through to the call centre. After a few days went to telkom in clearwater. Lady said she could.only escalate after.one week. After one week I received sms saying fault repaired but I should sms if not which I did. I then went back to telkom offices and lady said that someone had taken the fault and would be working on it. Another week today and absolutely nothing. I can't work as I don't have WiFi and am getting desperate. My ref is 468CRK150415. Please help.<br> <br>