FAULT STILL NOT REPAIRED

I wrote a report last week on an ongoing intermittent fault I have with my adsl. I received a speedy reply from Telkom through Hello Peter and a reference number SM185070 . A technician called Rashan came to my house on Saturday 6th January. He was unable to repair the problem and said it had to be sent to the specialist ADSL team. On Monday morning a received a call, to say that the issue was in the hands of the technical division. SInce then I have heard nothing until today when I received a text message to say that my line had been tested and is free of defects. I have just done a speed test which clearly shows that it is not fixed. Ping 1935, Download 0.67, upload 0.12. WHEN is this going to be resolved by a specialist?. Unacceptable that I have not received a call from anybody to check whether it is, in fact working properly.. Account ***