FAULT STILL NOT REPAIRED

My Landline *** has been down since Saturday. (Completely dead) I reported it on Sunday and I haven't heard a word apart from a text to say a fault has been created 32CNK310116. Due to the line being down, my internet, once again, is almost impossible to use. I am having to go and sit in Internet cafes, when I am paying a handsome fee every month for a service that I am not gettting from Telkom. They are very quick to sell you packages, but their service when it comes to actually fixing problems is unacceptable. For the past two months I have experienced an intermittent issues with my internet, which nobody from Telkom seemed to understand. For the last couple of weeks it has been better (although not perfect) and now this. I would like to know if something is going on with the lines in general and when i can expect some response to my fault, other than a text message.